1. Introduction
AncoraThemes (website URL: https://ancorathemes.com) appreciates your business and trust. We are a Cyprus-based company that develops products to enhance your website-building experience. Please read this Privacy Policy and provide your consent to both documents in order to be authorized to use our services.2. Data Collected
Data Storage Location
We are a Cyprus-based company that operates web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, complies with the EU-U.S. Privacy Shield, ensuring that your data is securely stored and GDPR-compliant. For more information on Hetzner Online GmbH’s privacy policy, please click here: Hetzner Data Privacy PolicyRegistration Data
If you register on our website, we store your chosen username, your email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.Purchase Data
To receive product support, you must have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored along with support expiration dates and your user data. This is necessary for us to provide you with downloads, product support, and other customer services.Support Data
If you have registered on our website and have a valid support account, you can submit support tickets to request assistance. Submissions via the support form are sent to our third-party Ticksy ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you create a new support ticket. Ticksy complies with the EU-U.S. “Privacy Shield,” and you can view their privacy policy here: Ticksy Privacy Policy.Comments
When you leave comments on the website, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help detect spam.Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho complies with the EU/U.S. “Privacy Shield” policy, and you can find more information about it here: Zoho Privacy Policy.These submissions are retained solely for customer service purposes; they are never used for marketing purposes or shared with third parties.Google Analytics
We use Google Analytics on our site to generate anonymous reports on site usage. Therefore, no personalized data is stored. If you would like to opt out of Google Analytics tracking your behavior on our website, please use this link: Google Analytics Opt-out.Cases for Using Personal Data
We use your personal information in the following cases:- Verification or identification of the user while using the website;
- Providing Technical Assistance;
- Sending updates to our users with important information to keep them informed about news and changes;
- Monitoring account activity to prevent fraudulent transactions and ensure security
- regarding our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Ensure that overall operations and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves exactly as if you were visiting those other websites.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below is a list of the services we use:YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies, over which we have no control. No cookies from YouTube are installed, and your IP address is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies—small text files that are stored on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications such as Google Analytics. Cookies are generally intended to improve your browsing experience. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We recommend consulting your browser’s help section.Essential Cookies (all site visitors)
- cfduid: This is used by our CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For more information on privacy, see here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Essential Cookies (Additional for Logged-in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, for password authentication, and for user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, for password authentication, and for user verification.
- wordpress_test_cookie Used by WordPress to ensure that cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number at the end is your unique user ID from the users database table. This is used to customize your view of the admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number at the end is your unique user ID from the users database table. This is used to customize your view of the admin interface, and possibly also the main site interface.
5. Who Has Access to Your Data
If you are not a registered user of our site, we do not retain or have access to any personal information about you.If you are a registered user, your personal information can be accessed by:- Our system administrators.
- Our supporters, when they need to obtain information about client accounts and access in order to provide support.
6. Third-Party Access to Your Data
We do not share your data with third parties in a way that reveals any of your personal information, such as your email address or name. The only exceptions to this rule are partners with whom we must share limited data in order to provide the services you expect from us. Please see below:Envato Pty Ltd
To validate your purchase and retrieve your purchase information regarding licenses for this theme, we send the tokens and purchase keys you provided to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the information you explicitly provide and consent to having collected when you create a support ticket. Ticksy complies with the EU-U.S. Privacy Shield, and you can view their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data
When you submit a support ticket or a comment, its metadata is retained until (if) you ask us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts communications between our users and our servers to prevent personally identifiable information from being intercepted or stolen by unauthorized third parties.In the event of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords if necessary.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.You can also request that we erase any of the personal data we have stored. This does not include any data we are required to retain for administrative, legal, or security purposes. In short, we cannot erase data that is essential for you to remain an active customer (e.g., basic account information such as an email address). If you wish to have all of your data erased, we will no longer be able to provide you with any support or other product-related services.GDPR Rights
Your privacy is critically important to us. As we move forward with the GDPR, we aim to comply with its standards. AncoraThemes allows residents of the European Union to use its Service. Therefore, it is AncoraThemes’ intent to comply with the European General Data Protection Regulation. For more details, please see here: EU GDPR Information Portal.10. Third-Party Websites
AncoraThemes
We may post links to third-party websites on this website. These third-party websites are not reviewed by AncoraThemes for privacy or security compliance, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links—whether displayed as text links or social media icons—do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in effect and any amendments thereto, does not create rights enforceable by third parties or require the disclosure of any personal information relating to users of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit via third-party links.